AI-Powered Payment Collection
US Bank MedEpay + TensorLinks AI Agents
Stop chasing patient payments. Let AI agents proactively collect balances via SMS, voice, and web— with secure US Bank MedEpay processing and automatic EHR posting.
Traditional Payment Collection
- Paper statements mailed weeks after visit
- Manual phone calls during business hours
- Confusing patient portals with login friction
- 45+ days average time to payment
- $25-50 cost per collection attempt
AI-Powered Collection
- Instant SMS with secure payment link
- AI calls patients 24/7, any time zone
- One-tap payment, no login required
- 72-hour average time to payment
- 60% lower collection costs
AI Payment Collection Features
Pay-by-Text
AI sends personalized payment links via SMS. Patients tap, pay in 30 seconds. No app download, no portal login—just frictionless payment.
Voice Payment Collection
AI agents can securely collect payments over the phone. PCI-compliant card processing with real-time authorization and confirmation.
Multi-Channel Outreach
Reach patients where they are—SMS, voice, email, or web chat. AI personalizes the message and timing for maximum response rates.
Recalls + Payments Combined
When AI calls for a hygiene recall, it can mention outstanding balances and collect payment in the same conversation. One call, two outcomes.
Automatic EHR Posting
Payments post directly to your practice management system via MedEpay integration. No manual entry, no reconciliation headaches.
Enterprise Security
Level 1 PCI DSS compliant, HIPAA compliant, HITRUST certified. Your patients' financial data is protected at every step.
How It Works
Balance Identified
Patient balance flagged in your EHR after insurance processing completes.
AI Initiates Contact
AI agent sends personalized SMS/email with payment link, or makes outbound call.
Patient Engages
Patient clicks link, asks questions via chat, or speaks with AI—handled 24/7.
Secure Payment
Payment processed through US Bank MedEpay with PCI/HIPAA compliance.
Auto Reconciliation
Payment posts to your EHR automatically. Patient receives instant confirmation.
Powered by US Bank MedEpay
Enterprise-grade payment infrastructure trusted by thousands of healthcare organizations
Payment Acceptance
- Credit & debit cards (Visa, MC, Amex, Discover)
- ACH/eCheck payments
- Digital wallets (Apple Pay, Google Pay)
- HSA/FSA cards
- Contactless payments
Security & Compliance
- Level 1 PCI DSS Compliant
- HIPAA Compliant
- HITRUST Certified
- P2PE Validated
- End-to-end encryption
Frequently Asked Questions
How does AI payment collection work?
Our AI agents proactively reach out to patients with outstanding balances via their preferred channel (SMS, voice, email). The AI personalizes the message, answers questions about the bill, and provides a secure payment link or collects payment directly over the phone.
Is the payment processing secure?
Absolutely. We integrate with US Bank MedEpay, which is Level 1 PCI DSS compliant (the highest level), HIPAA compliant, and HITRUST certified. Card data never touches our servers—it goes directly to the secure payment processor.
Does this integrate with my practice management system?
Yes. We integrate with all major dental PMS systems including Dentrix, Open Dental, Eaglesoft, and Curve Dental. Payments post automatically to patient accounts with no manual entry required.
Can patients set up payment plans?
Yes. The AI can offer and configure payment plans based on your practice's policies. Patients can choose their payment schedule, and recurring payments are processed automatically.
What if a patient has questions about their bill?
The AI can answer common billing questions in real-time—explaining charges, insurance adjustments, and patient responsibility. For complex issues, the AI seamlessly transfers to your billing team.
Ready to Transform Payment Collection?
Stop leaving money on the table. Let AI agents collect patient payments while you focus on patient care.