Dentrix + SMS Reminders

Automate appointment reminders and reduce no-shows by 40%. Two-way texting powered by AI.

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40%

Fewer no-shows

98%

SMS open rate

2-way

AI texting

24/7

Response handling

Why Dentrix + SMS Reminders

Reduce No-Shows by 40%

Automated SMS reminders sent at optimal times reduce missed appointments significantly.

Two-Way Texting

Patients can confirm, reschedule, or ask questions via text—AI handles responses.

Recall Campaigns

Automatically reach out to patients due for cleanings or overdue for appointments.

Dentrix Sync

Patient confirmations automatically update appointment status in Dentrix.

Automated Message Types

Appointment Reminders

48 hours, 24 hours, 2 hours before

Customizable reminder sequences based on appointment type and patient preferences.

Recall Reminders

At due date, +2 weeks, +4 weeks

Automated outreach for patients due for hygiene, exams, or follow-up care.

Post-Appointment Follow-up

24-48 hours after visit

Check-in messages for post-procedure care, review requests, or next appointment booking.

Reactivation Campaigns

6, 12, 18 months inactive

Re-engage patients who haven't visited in a while with personalized outreach.

Example Conversation

Hi Sarah! This is Smile Dental. You have an appointment tomorrow at 2:00 PM with Dr. Johnson. Reply C to confirm or R to reschedule.

Great! Your appointment is confirmed for tomorrow at 2:00 PM. We look forward to seeing you!

Confirmation automatically synced to Dentrix

FAQ

Can TensorLinks send SMS reminders from Dentrix?

Yes. TensorLinks integrates with Dentrix to access appointment data and send automated SMS reminders. Reminders are sent based on appointment times, and patient responses are processed by AI to confirm, reschedule, or answer questions.

How do patients respond to reminders?

Patients can reply via text with confirmations (reply "C" to confirm), requests to reschedule, or questions. TensorLinks AI processes these responses—confirmations update Dentrix automatically, and complex requests are handled conversationally or escalated.

Can I customize reminder messages?

Yes. You can customize reminder templates, timing sequences, and which appointment types receive which messages. The system supports personalization with patient name, appointment date/time, provider name, and practice details.

Is this HIPAA compliant?

Yes. TensorLinks SMS communications are HIPAA compliant. We use encrypted messaging, avoid sensitive health information in texts, and maintain proper consent records. BAA agreements are available.

What happens if a patient wants to reschedule via text?

TensorLinks AI can handle rescheduling requests via text. The AI checks Dentrix for available slots, offers options to the patient, and books the new appointment—all through the text conversation.

Ready to Reduce No-Shows?

Start your free trial and see how AI-powered SMS reminders reduce no-shows and keep your schedule full.

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