Healthcare AI Front Desk That Patients Trust
HIPAA-compliant AI receptionist for medical and dental practices. Handle calls, schedule appointments, and serve patients—24/7, in any language.
AI Front Desk for Every Healthcare Specialty
Customized for the unique workflows of your practice type
Dental Practices
General dentistry, orthodontics, periodontics, oral surgery, and pediatric dentistry. Handle new patient calls, recall scheduling, and insurance questions.
Medical Practices
Primary care, family medicine, internal medicine, and specialty clinics. Manage appointment scheduling, prescription refill requests, and triage routing.
Specialty Clinics
Cardiology, dermatology, orthopedics, and more. Handle complex scheduling workflows, referral management, and procedure coordination.
Urgent Care Centers
Manage high call volumes, wait time inquiries, and appointment scheduling. Route emergencies appropriately while booking routine visits.
Optometry & Ophthalmology
Schedule eye exams, contact lens fittings, and surgical consultations. Handle insurance pre-authorization and appointment reminders.
Mental Health Practices
Sensitive, confidential call handling for therapy and psychiatry practices. Maintain strict privacy while providing compassionate service.
Built for Healthcare Compliance
Enterprise features with healthcare-grade security
HIPAA Compliant
Built for healthcare from day one. Full HIPAA compliance with BAA available. SOC 2 Type II certified. End-to-end encryption.
EHR/EMR Integration
Integrate with Epic, Cerner, athenahealth, NextGen, eClinicalWorks, and specialty-specific systems. Real-time schedule sync.
Multilingual Support
Serve diverse patient populations with fluent English, Spanish, Vietnamese, Mandarin, and more. No language barriers.
Smart Triage & Routing
Recognize urgent symptoms and route appropriately. Non-urgent calls book appointments. Emergencies route to staff or 911 guidance.
Intelligent Scheduling
Understand appointment types, provider availability, and patient preferences. Book the right appointment at the right time.
Analytics & Reporting
Track call volumes, booking rates, patient satisfaction, and operational efficiency. Data-driven insights for practice improvement.
Common Use Cases
How healthcare practices use AI Front Desk
After-Hours Coverage
Never miss a call after 5 PM. AI front desk handles evening and weekend calls, booking appointments while your staff is off duty. Reduce voicemails by 90%.
Peak Hour Overflow
When call volumes spike during lunch or Monday mornings, AI front desk handles the overflow. Zero hold times, zero missed opportunities.
Recall & Reactivation
Proactively reach out to patients due for appointments. AI calls or texts patients with personalized messages and books them directly.
New Patient Intake
Handle new patient calls with warmth and efficiency. Collect information, answer questions about services, and book first appointments.
Compliance & Security
Enterprise-grade security for healthcare
AI Front Desk for Healthcare FAQ
Common questions about AI for medical and dental practices
What is AI Front Desk for healthcare?
AI Front Desk for healthcare is an intelligent virtual receptionist designed specifically for medical and dental practices. It handles phone calls, schedules appointments, answers patient questions, and manages front desk tasks—all while maintaining strict HIPAA compliance. Unlike generic AI assistants, it understands healthcare workflows and integrates with EHR/EMR systems.
Is AI Front Desk HIPAA compliant?
Yes, TensorLinks AI Front Desk is fully HIPAA compliant. We sign Business Associate Agreements (BAA), maintain SOC 2 Type II certification, encrypt all data at rest and in transit, implement strict access controls, and follow healthcare-specific security protocols. We were built for healthcare from day one.
What EHR/EMR systems do you integrate with?
We integrate with major healthcare systems including Epic, Cerner, athenahealth, NextGen, eClinicalWorks, DrChrono, Practice Fusion, and many specialty-specific systems. For dental, we support Dentrix, Eaglesoft, Open Dental, Curve Dental, and more. Our integration team handles the technical setup.
How does the AI handle urgent vs non-urgent calls?
Our AI is trained to recognize symptoms and situations that require immediate attention. It asks appropriate screening questions, can provide basic triage guidance, and routes urgent calls to on-call staff or provides 911 guidance when appropriate. Non-urgent calls are handled with appointment scheduling.
Can patients tell they are talking to an AI?
Our AI uses natural, conversational language that sounds professional and empathetic. While we believe in transparency, most patients appreciate the immediate assistance and zero hold times. Surveys show 89% patient satisfaction with AI interactions. We can configure disclosure preferences based on your practice policies.
How long does implementation take?
Most practices go live within 2-3 weeks. This includes EHR/EMR integration, customizing the AI for your specific workflows and policies, training your team, and thorough testing. We provide a dedicated success manager throughout the process.
Ready for HIPAA-Compliant AI Front Desk?
Join healthcare practices providing 24/7 patient access with TensorLinks AI. Book a demo to see how it works for your specialty.